How do you ship packages?

We prioritize privacy and discretion. Your order will be discreetly packaged in plain cardboard boxes without any indication of the contents. While our shipping labels omit "MIGDistro" branding, please note that "MIGDistro" will appear on your credit card statement.

Do you ship to P.O. boxes?

Most items can be shipped to P.O. boxes. In case of any issues, our team will contact you to find a suitable solution.

When will my order arrive?

Processing typically takes 1-3 business days. Shipping times vary depending on your location.

How can I track my package?

Once processed, you'll receive a tracking number via email. Note that it may take up to 24 hours for the tracking link to activate.

Why doesn't my confirmation email include a tracking number?

Your confirmation email verifies your order details. Tracking information is provided separately once your shipment is processed.

Return Policy

My order was damaged, how do I get a refund?

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. Provide detailed information and, if possible, attach photos showing the damage or defect. We will gladly replace the item or issue a refund, depending on your preference.

The wrong item was sent.

In the rare event that you receive an incorrect item, please notify us within 48 hours of receiving your order. We will arrange for the correct item to be shipped to you promptly at no additional cost.

How long do I have to return items and get a refund?

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. Returns must be initiated within 7 days of delivery.

Return Process:

• Initiate the return process. Please include your order number and reason for return in your email.
• Our team will provide you with a return authorization and instructions for returning the item.
• Pack the item securely in its original packaging, including any accessories or documentation that came with it.
• Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs.
• Once we receive the returned item and verify its condition, we will process your refund or exchange as per your request.

Refunds:

Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.

Non-Returnable Items:

Certain items are not eligible for return, including but not limited to:

• Used or opened products
• Customized or personalized items
• Gift cards

Exchanges:

If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

Contact Information:

How can I reach your team?

For assistance, email us at mousainternationalgroup@gmail.com or call 774-253-7940.

Payment

Is my payment information secure?

Your payment data is encrypted and stored securely, complying with PCI-DSS standards. We do not retain payment information after transactions.

What forms of payment do you accept?

We accept all major forms of payment and accept orders over the phone. For assistance, email us at mousainternationalgroup@gmail.com or call 774-253-7940.

For further details, review our privacy policy.

Bulk Pricing

Curious about our bulk pricing? Connect with us at mousainternationalgroup@gmail.com or call 774-253-7940.

ENDS Tax Compliance

At MIGDistro, adhering to tax regulations is a top priority. Our checkout process incorporates all relevant tax regulations based on your state. Most of our products are tax-exempt except the following:

• Nicotine Disposable Vapes
• Cart Batteries (in the state of Massachusetts)

These taxes will be displayed at the time of checkout. Note that this tax includes your state's sales tax and ENDS tax.

In the event of an oversight, we'll promptly rectify it, ensuring your business remains compliant with all essential tax requirements. Questions? Reach out to us at mousainternationalgroup@gmail.com or call 774-253-7940.